Troubleshooting
Important Notice for ReadyAPI Customers
Starting from ReadyAPI 3.62.0, VirtServer 3.29.0, and TestEngine 1.34.0, SmartBear has deprecated file-based licenses in favor of the ID-based SmartBear License Management (SLM) system. As of October 1, 2025, file-based licenses are no longer issued, activated/deactivated, or supported; all new and updated licenses are managed through SLM. For further information and timelines, refer to the File-Based License End-of-Life Policy page.
This section lists the possible issues you might encounter when activating, deactivating, or renewing licenses, their common causes, and possible solutions.
The issues are grouped by the license types.
