Troubleshoot Trial Licenses
Important Notice for ReadyAPI Customers
Starting from ReadyAPI 3.62.0, VirtServer 3.29.0, and TestEngine 1.34.0, SmartBear has deprecated file-based licenses in favor of the ID-based SmartBear License Management (SLM) system. As of October 1, 2025, file-based licenses are no longer issued, activated/deactivated, or supported; all new and updated licenses are managed through SLM. For further information and timelines, refer to the File-Based License End-of-Life Policy page.
Below is a list of error messages you might encounter when activating a trial license.
Common cause: ReadyAPI sent your request for a trial license to the SmartBear licensing server; however, it has not received an answer because the server is experiencing issues or there is a network malfunction.
Suggested solution: Request the trial later or contact the SmartBear Support Team.
Common cause: ReadyAPI sent your request for a trial license to the SmartBear licensing server, but the server is experiencing some issues and cannot respond to the request.
Suggested solution: Request the trial later or contact the SmartBear Support Team.
Common cause: ReadyAPI sent your request for a trial license to the SmartBear licensing server, but the server is experiencing some issues and cannot respond to the request.
Suggested solution: Request the trial later or contact the SmartBear Support Team.
Contact support
Important
If you cannot find the error message above, please contact SmartBear Support.